Όρους Χρήσης

Last updated: April 2026

1. Αποδοχήance από Terms

By accessing the NCP Media Πύλη Πελατών ("Portal"), you agree to be bound by these Όρους Χρήσης ("Terms"). If you do not agree, do not use the Portal. These Terms constitute a legally binding agreement between you ("Πελάτης") and NCP Media ("Company").

2. Υπηρεσίες Περιγραφή

The Portal provides access to:

• Advertising campaign performance dashboards (Meta, Google, TikTok)
• Lead management from connected ad forms
• Ιστορικό τιμολογίων
• Υποστήριξη ticket system
• Εβδομαδιαίες αναφορές απόδοσης
• Ad optimization tools and recommendations

3. Account Security

You are responsible for maintaining the confidentiality από your login credentials. You must immediately notify NCP Media από any unauthorized use από your account. We offer optional time-based one-time password (TOTP) two-factor authentication and strongly recommend enabling it for accounts that manage ad budgets, domains or payment methods. You are responsible for safeguarding your authenticator device and the single-use backup codes issued when you enable 2FA. You agree not to share your credentials with third parties.

4. Αποδοχήable Use

You agree not to:

• Use the Portal for any unlawful purpose or in violation από any regulations
• Attempt to gain unauthorized access to any part από the Portal
• Interfere with or disrupt the integrity or performance από the Portal
• Reverse engineer, decompile, or attempt to extract the source code
• Upload malicious code, viruses, or harmful content
• Use automated tools to scrape or extract data

5. Ad Account Access

By connecting your advertising accounts (Meta, Google, TikTok), you grant NCP Media read and write access to manage campaigns on your behalf. You remain the owner από all ad accounts and data. NCP Media acts as a data processor for campaign data under a Data Processing Agreement.

6. Payment & Subscription Terms

Invoices. Invoices are due within 30 days από issue unless otherwise agreed in writing. Late payments may result in portal access suspension. Disputed invoices must be raised within 14 days από receipt.

VAT treatment. For EU business customers that provide a VAT number successfully verified through the European Commission's VIES system, invoices are issued under the reverse charge mechanism (0% VAT; recipient accounts for VAT in their own jurisdiction, per Article 196 από Council Directive 2006/112/EC). Where VIES verification fails or is not provided, VAT is applied at the applicable rate.

Subscription renewal. Recurring services (monthly or annual) renew automatically at the end από each billing period using the payment method on file, unless cancelled.

Mid-period cancellation. You may cancel any subscription at any time from Settings → Billing, or through the Stripe customer portal.

• Ακύρωση at period end (default): The service remains available until the end από the current billing period and will not renew. No pro-rata refund is issued; the amount already paid covers the unused remainder από that period.
• Immediate cancellation: Available on request. Pro-rata refunds for the unused portion από a monthly or annual period are issued only where required by mandatory consumer-protection law (e.g. 14-day right από withdrawal for EU consumers under Directive 2011/83/EU where the service has not yet been performed). B2B subscriptions are not eligible for pro-rata refunds unless explicitly agreed.
• Setup fees, professional-services hours and one-time purchases (e.g. website development, LLM fine-tuning) are non-refundable once work has commenced.

Failed payments. If an automatic charge fails, we will retry according to Stripe's dunning schedule. Access may be suspended after 7 days από unpaid status.

7. Intellectual Property

Όλα content, software, and technology in the Portal is the property από NCP Media and is protected by EU intellectual property laws. Your data remains your property. NCP Media claims no ownership over your campaign data, leads, or business information.

8. Data Processing

NCP Media processes your personal data as described in our Πολιτική Απορρήτου. By using the Portal, you acknowledge and consent to this processing. For processing από your clients' lead data, NCP Media acts as a data processor and you act as the data controller.

9. Limitation από Liability

NCP Media shall not be liable for any indirect, incidental, or consequential damages arising from your use από the Portal. Our total liability shall not exceed the fees paid in the 3 months preceding the claim. We are not liable for third-party platform outages (Meta, Google, TikTok) affecting data sync.

10. Υπηρεσία Availability

We aim for 99% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. Emergency maintenance may occur without notice.

11. Termination

Either party may terminate access with 30 days written notice. NCP Media may immediately suspend access for: non-payment, breach από these Terms, or illegal activity. Upon termination, your data will be deleted within 60 days unless retention is required by law.

12. Governing Law

These Terms are governed by Greek law and EU regulations. Any disputes shall be subject to the exclusive jurisdiction από the courts από Athens, Greece.

13. Contact

For any questions regarding these Terms: info@ncp-media.com